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Top 5 EDI compliance errors (and how to fix them)
Most EDI chargebacks come from the same handful of mistakes. Here are the five we see most often and how to prevent each one.
1. Late or missing ASNs (856)
Retailers expect the Advance Ship Notice before the goods arrive. Send it late — or not at all — and you’ll get dinged. Fix: generate the 856 automatically from your fulfillment event so timing never depends on someone remembering.
2. Label errors
Wrong or unreadable shipping labels (e.g. GS1-128) cause receiving problems and deductions. Fix: drive labels from the same data as your ASN so the carton and the document always agree.
3. Invoice mismatches (810)
Invoices that don’t match the PO and ASN get rejected. Fix: generate the 810 from the order and shipment data, not by hand, so quantities and prices reconcile.
4. Ignoring functional acknowledgements (997)
The 997 confirms a document was received. If you don’t watch them, a silently failed transmission looks fine until the chargeback arrives. Fix: monitor 997s and alert on anything unacknowledged.
5. Skipping certification
Going live before passing the retailer’s test cycle invites failures on real orders. Fix: complete certification first — a managed provider runs this for you. See our EDI compliance checklist.